Shipping and Handling
Our chocolates are high quality and perishable. We take great care to ensure that your order from The Happy Chocolatier arrives in good condition and tasting delicious. The chocolates are packed and protected to ensure safe arrival. We ship using either the U.S. Postal Service or United Parcel Service (UPS) delivery. We ship orders throughout the continental U.S. to the addresses you provide. For orders to Alaska and Hawaii, please call us at 978.429.8485 for rates. Unfortunately, we cannot ship to APO/FPO addresses as our chocolates will be impacted by heat. Please take extra care in filling out your order form, since we are not responsible for inaccurate or incomplete shipping addresses. We cannot ship to P.O. Boxes.
To ensure your chocolates arrive in prime condition, the following USPS/UPS delivery is available:
For orders above $150 or more or corporate gifts, please contact us at 978.429.8485.
Orders are normally shipped within 24 hours, unless warm weather is an issue. Our standard shipping days are Monday through Wednesday. We will ship on Thursday and Friday if our assessment of weather is that it won’t impact the chocolates. We generally do not ship for Saturday delivery.
Warm Weather Shipping
Cold pack inserts and insulated packaging are required for shipping during the months of May to September as required by weather. Certain states with warm weather year round may require cold pack inserts and insulated packaging during the winter months. The additional cost for these materials is $5.00. Please refer to the shipping chart above for approved shipping methods to ensure your chocolates arrive in good condition.
*All orders shipped to warm weather areas or from April 1 through September 30 will be shipped using insulated packaging and ice packs for an additional fee of $5.00 per package.
We hope you are completely satisfied with your purchase of chocolates from The Happy Chocolatier. If you are not satisfied with your chocolate order, please contact us at 978.429.8485 or firstname.lastname@example.org within 48 hours of receipt.
We respect and are committed to protecting your privacy. We collect personal information to facilitate the checkout and payment process, and communicate with you. We will not sell your personal information to a third party.
The security of your personal information is important to us. We use encryption policies and technological safeguards that are consistent with industry standards. Additionally, we restrict access to personal information to our employees or contractors who need to know in order to perform a specific job and/or fulfill your order(s). Please note that some risk always exists in transmitting information electronically over the Internet and we cannot guarantee that information you supply will not be intercepted prior to our collection.
Customer service hours are Monday through Saturday, 10:30 AM to 5:00 PM, Eastern time, except holidays.